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Marc Kitz
Feb 212 min read
Building customer relationships - create a “two way” street
Help when there is NOTHING in it for you
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Blog Posts
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Jul 10, 2024
Practicing before reaching out?
Practicing before reaching out? Are you making good use of practice time before reaching out to prospective clients?
40
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Jul 5, 2024
Shortening time to close deals
Your client is interested in working with you. The overall vibe is good. Now they ask for some information. Your job now...help them help
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
Jul 1, 2024
Identifying the best time to contact customers/prospects
Identifying the best time to contact customers/prospects. Some creativity and planning will have you successfully reaching key customer cont
200

Jun 23, 2024
Send proposal ahead of the presentation?
Send proposal ahead of the presentation? One approach does not fit all situations. Some ideas that can help you decide how to proceed…
120

Jun 14, 2024
How do you introduce your business?
Many times when you meet someone who asks “what do you do”, they do not want to be “pitched”. A more comfortable approach...
310

Jun 5, 2024
Sharing future capabilities with clients?
Are you considering sharing some of your plans for future capabilities (e.g. new service, product, coverage of geographic area)
70

May 23, 2024
Afraid to deliver bad news to your customer?
It is important to share bad news when it impacts the customer even when it (the issue) is out of your control.
120
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Apr 26, 2024
Trying to build your network of contacts?
Your network of contacts will be a highly valuable pool of resources when you start and grow your business.
260

Apr 18, 2024
Providing educational session with/thru partner?
This, as you may know, is a great way to connect with an audience full of your target clients.
60

Apr 16, 2024
Dealing with “internal challenges”?
In your selling/networking effort, a big part of your role is to orchestrate the sales process.
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
Mar 29, 2024
Not sure what questions to ask?
Feeling stuck on what and/or how you should ask questions regarding an opportunity you are pursuing? An approach that should get you going.
170

Mar 22, 2024
Handling Objections – Price is too high
Please do not immediately lower your price…when you get this objection an opportunity has been created for you to better understand...
130

Mar 17, 2024
How do you react when the customer says “No”?
When you hear “no”…the first question in your mind should be “what do I need to learn” and/or “what am I missing”.
340
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Mar 6, 2024
Starting a conversation with a new client contact
If you are new to selling, how to start a conversation with a new client contact can be uncomfortable.
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Mar 5, 2024
Want more time to sell?
You probably already understand the need to respond to clients rapidly when they are seeking information (that is not on your website).
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
Mar 4, 2024
Recurring meetings in potentially large clients?
Accounts with great potential for growth require a different approach to managing communication…one that keeps you “in front of the client”.
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Mar 1, 2024
Sending agenda ahead of meeting?
While this is not for all meetings, there are MANY situations where this makes sense. It can help make the meeting more efficient...
170
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Feb 29, 2024
Getting your customer to sell for you (internally)
Sometimes customer executives involved in a decision process are only accessible through one of their direct reports…
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